System software provides the services that the computer requires, including operating system and utility software
Eg. - Utility Programs and Operating Systems
OS -
It performs the basic functions of a computer − It manages the hardware − It provides a platform to run software − It provides a user interface
Provides services that a user needs
Word Processor - Creation of documents
Spreadsheet - Calculations on data
Database - Store and search sets of data
Web browser - View and navigate websites

Firmware - Stored in ROM, loaded when computer starts, loads up operating system
Graphical User Interface - Has windows, icons, menus and pointers
Command Line Interface - Enter text as commands
Natural Language Interface - Text commands or speak commands, os analyzes the input and performs